Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at smobley@dmefulfillment.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at smobley@dmefulfillment.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at smobley@dmefulfillment.com.

Return & Refund Policy – Medical Equipment

Due to health, safety, and infection-control regulations, we do not accept returns or issue refunds on any medical equipment that has been opened, used, or worn, including but not limited to:

• CPAP and BiPAP devices

• CPAP masks (all styles)

• Tubing, headgear, cushions, filters, and accessories

• Any medical device or supply that comes into contact with the face, airways, or body

Once medical equipment has been used or opened, it cannot be resold or reused for another patient.

Defective or Warranty Issues

If your device is defective or malfunctioning, it may be eligible for repair or replacement under the manufacturer’s warranty. Warranty coverage follows the manufacturer’s guidelines (e.g., ResMed, React.)
Please contact our office for assistance with warranty claims.

Insurance & Compliance Notice

This policy is in place to comply with FDA guidelines, manufacturer requirements, and infection-control standards for medical equipment.

By purchasing from us, you acknowledge and agree to this No Refunds on Used Medical Equipment policy.